Miscellaneous Ramblings on Hacking

January 28, 2009

RNOWOrganization – how to add a parent?

Filed under: .Net, RightNow — Zack Bethem @ 4:04 am

I’m still working with hacking my way through C#. The latest stumbling block is adding an organization with an associated parent organization. The end result would look like the following within RightNow:

To date, I have the following code using the RNOW Data Connection API

// set parent org
if (Convert.ToString(row[38]) != "")
int z = getXrefId(Convert.ToString(row[38]), tblXrefIds);
if (z != 0)
RNOWOrganization parentOrg = new RNOWOrganization(z);
List parentOrgs = new List();
myOrg.Parent = parentOrgs;
//log error

The current question? The code syntax 'myOrg.Parent = parentOrgs;' doesn’t work. Instead, I get the error:
Cannot implicitly convert type ‘System.Collections.Generic.List<int>’ to ‘System.Collections.Generic.List<int?>’

Seems same to me.

Argh!!! Why can it just be a single Integer representing the ID of the organization. A list to set a single parent? What for? Make it simple stupid. The head scratching continues.


Turns out C# provides a way to define a nullable list of collections. This is defined by the ‘?’ notation. So, parentOrgs in the code snippet above had to be defined by:

List<int?> parentOrgs = new List<int?>();
Defining the hierarchy is still not working 100%, but this hurdle is hopped over.


January 7, 2009

RightNow Connect DLL

Filed under: .Net, RightNow, Uncategorized — Zack Bethem @ 2:55 am

I’ve found myself doing some .Net coding these days. A rest from Ruby on Rails (which is friggin’ awesome).

When using the RightNow Connect DLL I always would get the most common error of all..

“Invalid Server Version. Server ‘ ‘. Connect ‘’.”

Scratching my head. I closed the new solution in Visual Studio, which caused the solution’s folder structure to be created. After reopening it and re-pointing the reference to the RightNow Connect DLL. Things seem to work. No problems with that A-N-N-O-Y-I-N-G “invalid server version” message. Viola! It works. Good enough.

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